Customer Relationship Management (CRM)

Enterprise Business Info Systems

EBIS Customer Relationship Management (CRM) system is the tool for monitoring and recording interactions and communications with customers. Customer relationship management solution is a broadly recognized and widely implemented strategy for managing customers. It involves using technology to organize, automate, and synchronize business processes. It generally denotes a wide business strategy, embracing all customer-facing processes. The benefits of CRM cuts across improved customer service, loyalty, retention, increased call center efficiency,  better customer profiling and targeting, reduced expenses on callers and overall management expenses.

EBIS CRM:

  • Captures and records all information received into the Contact Centre.
  • Has a computer telephone integration (CTI).
  • Has escalation capabilities.
  • Provides monitoring and management facilities for the entire process.
  • Provides tracking of all stages of information received process
  • Provides and reporting information on all
  • Has ability to integrate with existing database

Our Contact Center solution has a self-service platform that allows customers apply, track and report.  The self-service platform can resolve 80% of operational challenges the customers encounter. 

Self-service platforms provide:

  • Consistent answers across multiple channels
  • Unparalleled customer satisfaction
  • Ease of application through web portal, USSD and SMS
  • Enquiry, loan and reconciliation management
  • Local language search technology