EBIS Contact Centre boast of a wealth of experience in the design, deployment and management of several Call Centers in Nigeria, with a very commendable performance record as well as providing valuable consultancy services to enrich the customer-facing experience.
We are equipped with a deployment of a full-fledged Call Centre, standardized to facilitate, customer management, service to the general public as well as improved customer interactions for her growing clientele across the 36 states in Nigeria.
EBIS contact centre is a business division that manages customer interactions. The contact center handles inbound and outbound customer communication over multiple channels such as telephone, web, chat, email, messaging apps, social media, text, fax, and traditional mail. Our Contact center uses various types of advanced technology to help resolve customer issues quickly, to track customer engagements, and to capture interaction and performance data. Calls are managed and controlled either by an Automatic Call Distribution (ACD) or Predictive Dialing System.
EBIS can setup contact centers by outsourcing our innovative technology, reputable staff to client, both for onsite (EBIS office) or off-site (client’s office).
Contact centers have evolved from simple voice-based operations to technically sophisticated ones.